How much does customer service matter in the disposable glove industry?
To be honest, some folks likely don’t rate it as a prerequisite to doing business. Disposable gloves are a commodity operating in what can be a purely transactional universe. How much for the gloves? Great. Here’s your money. Next?
There are others, though, to whom a stable and highly functional business relationship means a lot.
Those are, it seems, the kind of customers attracted to AIC. They understand the importance of working with a glove vendor they can turn to if things go sideways and say, “Please fix this.”
We always believe in our customers
Customer service is only one area where AIC stands out. Our support infrastructure is not just good, but exceptional, especially when compared with many others in the glove business.
Why is our service is so highly rated that customers tend to stick around so long? It starts, as so many good stories do, with a little historical perspective.
AIC has been doing this for more than 35 years. There have been occasional flirtations with other products and services, but we have been happily selling single-use gloves the entire time. With that length of devotion, we can honestly say we know a fair bit about hand protection.
That extensive knowledge and understanding is at the heart of our customer service. When you work with an AIC sales rep, you get more than just a trained professional—you also get access to experts with a deep grasp of glove materials, applications, and industry regulations. This is not just for show; it translates into valuable guidance for customers, ensuring they always get the right gloves for the job.
This is not a one-size-fits-all organization. We know that each customer’s needs are unique and we excel in personalized solutions that foster long-term partnerships.
In addition to knowledge and experience, our service philosophy’s foundation incorporates integrity and honesty. We maintain transparency in all dealings, be it product information, pricing, lead times, or availability. That leads to trust, essential to any lasting relationship.
Stick with us and we’ll stick with you
Most vendors simply want to sell you gloves. We, of course, want that as well—but more important is our commitment to helping you find the gloves you need for the long term. Need a quick score on a few boxes or cases of gloves? There are plenty of outlets to patronize. The majority of them are trustworthy pros who know what they’re doing and won’t steer you wrong.
But why take the reductionist path? Why settle for less when you can achieve so much more?
AIC is a global entity, with offices in the United States, Philippines, China, Malaysia, and Europe. But our service is deeply attuned to the needs of diverse markets, offering a consistent level of high-quality service worldwide.
The need for disposable gloves is not going away; in fact, it has continued to grow after the pandemic. Every day, more companies make health, hygiene, and safety the centerpiece of how they do business. Hand protection plays a major role in that—AIC can always help you find the right glove for the job.
